FAQ - General Informations
Here you will find the most important information about your stay with us, as well as your arrival and departure.
Informations A-Z
Valid regulations by general terms and conditions for the hotel industry 2006. http://www.hotelverband.at/down/AGBH_englisch.pdf Terms - Any deviations are listed below.
Arrival
The rooms and apartments are usually available from 3pm on the day of arrival and are reserved for you until 7pm. Should you arrive later, we ask you to announce. For arrivals after 8pm, an additional service fee of 25 euros can be charged. Furthermore, we offer for late arrivals the possibility to check in by key safe. The information will be sent in advance. Arrivals before 3pm are possible upon prior request and free apartment. Generally, we ask all guests to announce the approximate arrival time.
Accessible
All rooms and apartments (except Alpenrose) are barrier-free 60+ comfortably accessible by lift
airport transfer
Shared taxi:
- Four Seasons - Tel.: +43/512/5841570 or by mail
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Private taxi:
- Taxi Kröll - Tel.: +43/5285/622600 or by mail
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Departure
We ask our guests to check-out of the Rooms till 10am. In case of early departure the full amount of the invoice minus local tax will be charged. Late check-out until 6pm on prior request at an additional cost possible (just in summertimes on free availability - generally not in wintertimes)
Deposit
We reserve the right to cancel reservations in case of non-punctual down payments.
by banktransfer: For all reservations we ask to transfer a deposit of 30% of the booking amount to our bank account free of charge so that we can make your booking binding. A booking will only be binding once the deposit has arrived. (Bank details can be found below)
by creditcard: Alternatively it is possible to complete the prepayment quickly and conveniently by credit card (Visa or Mastercard) - "secure and online". For this please use the following link: "online payment - Alpenresort Thanner"
Guest Portal
with the guest portal and your access data, you will find your exclusive mobile online access to a wealth of information. You also have the option of using the bread roll service or registering for the sauna.
Internet
WiFi is available in the entire hotel free of charge
Luggage
Late Check-In
Parking
There are open parking spaces available. Arriving with an electric car - your e-mobile can be refueled at our charging station with up to 11 KW (type 2 socket).
Pet's
are not allowed!
"With every step in nature you get far more than you are looking for. "
Visitor's Tax
Extras
Laundryservice: € 7,-- (washed and dried) per machine
extra towels (bath- and hand towels): € 4,--
per set bathrobe: € 5,-- / stay
If there is free availability, a later departure can be requested for an extra charge.
Smoking
The complete Alpenresort is actually non-smoking area. We please you to use open spaces for your desire
Cancellation fee
Any deposit that has already been paid will be refunded in full (possibly minus bank charges or booked hotel cancellation insurance).
Cancellations from the 42nd day before arrival are staggered as follows:
30% from 42 days before arrival
50% from 14 days before arrival
100% from 7 days before arrival and in the event of no-show or early departure
Alternative cancellation conditions apply to "channel reservations" (Booking.com, Mayrhofen.at, etc.) and are communicated with the respective channel reservation.
Cancellation costs incurred can be covered by our cancellation insurance.
Travel Insurance
Simply calculate premium under: European travel insurance
Should an emergency really occur and you have to cancel your holiday for an insured reason, you can go here to report the claim online. The policy number, the booking confirmation, the paid cancellation invoice, the completed claim form and proof of the insured reason are required for the "European Insurance Company" to check the claim. (the cancellation invoice replaces part A of the claim form)
Subsequent insurance can also be taken out at any time using the following link. (If you take out insurance within 3 days of booking, the insurance applies immediately, a 10-day waiting period applies if you take out insurance late)
Paying Method
Price Calculation
Depending on the season, the price calculation is partly dynamic and depends on the total length of the stay.
Bank Account
Account Holder: Alpenresort Thanner GmbH
IBAN: AT75 3627 4000 0006 2141
BIC: RZTIAT22274
Please state your Name and holiday Date on the bank transfer.
