General Informations

Enjoy your vacation in Mayrhofen with our Alpenresort inclusive services ...

Informations A-Z

Valid regulations by general terms and conditions for the hotel industry 2006. http://www.hotelverband.at/down/AGBH_englisch.pdf Terms - EVENTUAL DIFFERENCES ARE LISTED BELOW.

Arrival

The rooms and apartments are usually available from 3pm on the day of arrival and are reserved for you until 7pm. Should you arrive later, we ask you to announce. For arrivals after 20:00, an additional processing fee of 25 euros can be charged.Furthermore, we offer for late arrivals the possibility to check in by key safe. The information will be sent in advance. Arrivals before 3pm are possible upon prior request and free apartment. Generally, we ask all guests to announce the approximate arrival time.

Departure

We ask our guests to check-out of the Rooms till 10am. In case of early departure the full amount of the invoice minus local tax will be charged. late check-out until 4:30pm on prior request at an additional cost of € 10,- per person possible (just in summertimes on free availability - generally not in wintertimes)

Deposit

by banktransfer: For all reservations we ask to transfer a deposit of 30% of the booking amount to our bank account free of charge so that we can make your booking binding. A booking will only be binding once the deposit has arrived. (Bank details can be found below) by creditcard: Alternatively it is possible to complete the prepayment quickly and conveniently by credit card (Visa or Mastercard) - "secure and online". For this please use the following link: "online payment - Alpenresort Thanner"

Accessible

All rooms and apartments (except Alpenrose) are barrier-free 60+ comfortably accessible by lift    

Parking

There are open parking spaces available. Arriving with an electric car - your e-mobile can be refueled at our charging station with up to 11 KW (type 2 socket).

Luggage

Should you leave late you are able to leave your luggage with us safely

Late Check-In

A late check-in is possible in case of early request via our key safe, information will be communicated in advance

Pet's

re not allowed!

Pricing / Child discount:

Depending on the occupancy of the apartments, the respective apartment price is calculated as well local tax In addition, a final cleaning will be charged

Inquiry

childrens from 0 - 5 years are sleeping free of charge in an existing parents bed (prior request required)

"With every step in nature you get far more than you are looking for. "

Familie Thanner

Visitor's Tax

per Person per Night € 2,20 (from year of Birth 2002 in the Year 2018) Subject to change without prior notice.

Short Stay / Extras

Depending on season and length of stay 10% are added and are integrated in the apartment price In winter time the apartments are generally rented weekly

Laundryservice: € 7,-- (washed and dried) per machine
extra towels (bath- and hand towels): € 4,--
per set bathrobe: € 5,-- / stay

Smoking

The complete Alpenresort is actually non-smoking area. We please you to use open spaces for your desire

Cancellation fee

If you want to cancel your booking with us, you can do so at any time free of charge up to 42 days before arrival.
Any deposit that has already been paid will be refunded in full (possibly minus bank charges).

Cancellations from the 42nd day before arrival are staggered as follows:
30% from 42 days before arrival
50% from 14 days before arrival
100% from 7 days before arrival and in the event of no-show
 
For reservations made before September 27th, 2020, special conditions apply which have been communicated in the respective reservation email.
Alternative cancellation conditions apply to "channel reservations" (Booking.com, Mayrhofen.at, etc.) and are communicated with the respective channel reservation.
Cancellation costs incurred can be covered by our cancellation insurance.
 
Frequently asked questions regarding Covid-19:

Cancellation free of charge is possible for border closings or travel warnings that are in force at the start of arrival! There is also the option of taking out additional insurance.

Travel Insurance

More than just a cancellation insurance (no deductible) for your holiday. Hotel Cancellation Plus also includes travel cancellation, additional costs for late arrival or an involuntary holiday extension and search and rescue costs. Trust the "European" your holiday. Simply calculate premium under: European travel insurance
Details about additional Covid-19 coverage:
 

Paying Method

We prefer cash or debit card (bank card, Maestro), or bank transfer in advance. Furthermore, Visa and Mastercard payments are also offered. Your Bill needs to be paid on Arrival.

Bank Account

Account Holder: Josef oder Elisabeth Thanner
IBAN: AT71 3627 4000 0020 2960
BIC: RZTIAT22274
Please state your Name and holiday Date on the bank transfer.

 

 
 

Alpenresort Thanner

Familie Thanner
Fischerstraße 502
6290 Mayrhofen

T.: +43 (0) 5285 62375
M.: info@alpenresort-thanner.at

Online Reservation

Adults
Children