Here you will find the most important information about your stay with us, as well as your arrival and departure.
Valid regulations by general terms and conditions for the hotel industry 2006. http://www.hotelverband.at/down/AGBH_englisch.pdf Terms - Any deviations are listed below.
The rooms and apartments are usually available from 3pm on the day of arrival and are reserved for you until 7pm. Should you arrive later, we ask you to announce. For arrivals after 8pm, an additional processing fee of 25 euros can be charged. Furthermore, we offer for late arrivals the possibility to check in by key safe. The information will be sent in advance. Arrivals before 3pm are possible upon prior request and free apartment. Generally, we ask all guests to announce the approximate arrival time.
All rooms and apartments (except Alpenrose) are barrier-free 60+ comfortably accessible by lift
We ask our guests to check-out of the Rooms till 10am. In case of early departure the full amount of the invoice minus local tax will be charged. Late check-out until 4:30pm on prior request at an additional cost of € 10,- per person possible (just in summertimes on free availability - generally not in wintertimes)
by banktransfer: For all reservations we ask to transfer a deposit of 30% of the booking amount to our bank account free of charge so that we can make your booking binding. A booking will only be binding once the deposit has arrived. (Bank details can be found below)
by creditcard: Alternatively it is possible to complete the prepayment quickly and conveniently by credit card (Visa or Mastercard) - "secure and online". For this please use the following link: "online payment - Alpenresort Thanner"
WiFi is available in the entire hotel free of charge
There are open parking spaces available. Arriving with an electric car - your e-mobile can be refueled at our charging station with up to 11 KW (type 2 socket).
are not allowed!
"With every step in nature you get far more than you are looking for. "
Laundryservice: € 7,-- (washed and dried) per machine
extra towels (bath- and hand towels): € 4,--
per set bathrobe: € 5,-- / stay
If there is free availability, a later departure can be requested for an extra charge.
The complete Alpenresort is actually non-smoking area. We please you to use open spaces for your desire
Simply calculate premium under: European travel insurance
Should an emergency really occur and you have to cancel your holiday for an insured reason, you can go here to report the claim online. The policy number, the booking confirmation, the paid cancellation invoice, the completed claim form and proof of the insured reason are required for the "European Insurance Company" to check the claim. (the cancellation invoice replaces part A of the claim form)
Subsequent insurance can also be taken out at any time using the following link. (If you take out insurance within 3 days of booking, the insurance applies immediately, a 10-day waiting period applies if you take out insurance late)
Depending on the season, the price calculation is partly dynamic and depends on the total length of the stay.
Account Holder: Alpenresort Thanner GmbH
IBAN: AT75 3627 4000 0006 2141
Please state your Name and holiday Date on the bank transfer.