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General Informations

General Information for your Holiday in Mayrhofen ...

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Arrival:

The rooms and apartments are usually available from 3pm on the day of arrival and are reserved for you until 7pm. Should you arrive later, we ask you to announce. For arrivals after 20:00, an additional processing fee of 25 euros can be charged.Furthermore, we offer for late arrivals the possibility to check in by key safe. The information will be sent in advance. Arrivals before 3pm are possible upon prior request and free apartment. Generally, we ask all guests to announce the approximate arrival time.

Departure:

We ask our guests to check-out of the Rooms till 10am.
In case of early departure the full amount of the invoice minus local tax will be charged.
late check-out until 4:30pm on prior request at an additional cost of € 10,- per person possible (just in summertimes on free availability - generally not in wintertimes)

Deposit:

by banktransfer:
For all reservations we ask to transfer a deposit of 30% of the booking amount to our bank account free of charge so that we can make your booking binding.
 A booking will only be binding once the deposit has arrived. (Bank details can be found below)
by creditcard:
Alternatively it is possible to complete the prepayment quickly and conveniently by credit card (Visa or Mastercard) - "secure and online". 
For this please use the following link: "Online Payment - Alpenresort Thanner" 

Accessible:

    All rooms and apartments (except Alpenrose) are barrier-free 60+ comfortably accessible by lift    

Parking:

There are open parking spaces available.

Luggage:

Should you leave late you are able to leave your luggage with us safely .

Late-Check-In:

A late check-in is possible in case of early request via our key safe, information will be communicated in advance

Pet's:

are not allowed!

Pricing / Child discount:

    Depending on the occupancy of the apartments, the respective apartment price is calculated as well local tax
    In addition, a final cleaning will be charged
    >> Price Inquiry

    childrens from 0 - 5 years are sleeping free of charge in an existing parents bed (prior request required)

Visitor's Tax:

per Person per Night € 2,20 (from year of Birth 2002 in the Year 2018)
Subject to change without prior notice.

Short Stay / Extras:

    Depending on season and length of stay 10% are added and are integrated in the apartment price
    In winter time the apartments are generally rented weekly

    Laundryservice: € 7,-- (washed and dried) per machine
    extra towels (bath- and hand towels): € 4,-- per set
    bathrobe: € 5,-- / stay

Smoking:

The complete Alpenresort is actually non-smoking area. We please you to use open spaces for your desire.

Cancellation fee:

The Austrian hotel regulations apply.
Cancellations are graded as follows:

up to 3 months before the agreed day of arrival free of charge 
up to 1 month before the arrival date 40% of the total arrangement price 
up to 1 week before the arrival date 70% of the total arrangement price 
in the last week before the day of arrival 90% of the total arrangement price
In case of no-show or early departure, the total amount of the reservation will be charged.

Alternative cancellation terms are possible with "Channel Reservations" (Booking.com, Mayrhofen.at ....) and will be communicated at the respective channel reservation. 
(Possible cancellation costs can be covered by a travel and cancellation insurance) 
(In case of cancellations that reach us within the free cancellation period, payments made in advance will be refunded (minus any bank charges for bank transfers - outside the SEPA AREA))

Travel Insurance:

More than just a cancellation insurance (no deductible) for your holiday. Hotel Cancellation Plus also includes travel cancellation, additional costs for late arrival or an involuntary holiday extension and search and rescue costs. Trust the "European" your holiday. Simply calculate premium under: European travel insurance

Paying Method:

We prefer cash or debit card (bank card, Maestro), or bank transfer in advance. 
Furthermore, Visa and Mastercard payments are also offered. 
Your Bill needs to be paid on Arrival. 

Bank Account:

Account Holder: Josef oder Elisabeth Thanner
IBAN: AT71 3627 4000 0020 2960
BIC: RZTIAT22274
Please state your Name and holiday Date on the bank transfer.
 
All Rooms/Apartments as well all facilities usable exclusively to our guests.